After-sale service
1、 The after-sales service provided by our company
1. Consultation service: Users can call the free consultation hotline at 000000 or log in to www.hitux.com to inquire if they encounter any problems during use.
2. Replacement service: During the warranty period, if there are quality problems caused by the manufacturer, users can go to the dealer to replace the products for free (if the appearance is damaged, it will be treated as a warranty).
3. Warranty service: If there are quality issues with products during the warranty period, users can go to the local after-sales service center to enjoy warranty service; There is no local after-sales service center, and users can entrust dealers to provide warranty services.
4. Repair service: If there are quality issues with products during the repair period, users can go to the local after-sales service center or entrust a dealer to request repair services.
2、 From the date of purchase, if there are quality issues with the product under normal use:
1. The entire machine is guaranteed to be replaced within three months, with a free warranty within one year, and limited maintenance within three years.
2. Free two-year warranty for component damage.
Attention:
1. The purchase date shall be based on the purchase invoice date (if there is no purchase invoice, the production date shall prevail).
2. Our company does not assume any after-sales service obligations for products without barcodes or serial numbers.
3. Quality issues do not include subjective objections from users regarding sound quality, timbre, etc.
4. Replacement and warranty services are only valid for general use: all human damage (such as user dismantling, improper connection, improper voltage power supply, failure to use according to instructions, etc.), damage caused by transportation and other accidents, natural disasters and other force majeure, repair and modification not recognized by our company, etc. are not within the scope of replacement and free warranty; Maintenance services are charged appropriately.
5. For services of discontinued models, our company only performs functional repairs (appearance may differ from the original product)
6. Warranty service does not include the shell, instruction manual, and packaging
3、 Please bring the original warranty card and purchase invoice when requesting service. Please keep the warranty card and purchase invoice properly. The warranty card cannot be altered, otherwise it will be invalid.
4、 Before using our company's products, please read the product manual carefully
(Note: Our company reserves the final right to interpret the after-sales service regulations for this product)
Sales Network
The products are exported to the domestic market and more than 20 countries and regions such as East Asia, Southeast Asia, Central Asia, Europe and America
Messsges
Zhejiang Maigao Science&Technology Co.,Ltd
Address: No.789，Gao Ke Road，Longgang City ,Zhejiang，China
Tel: 0086-577-64865666
E-mail:zhang@fangzhou-printing.com
Website:www.zjmaigao.cn
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